Every tracking number your organisation rents appears on one screen: select Calls in the left-hand menu, then Assign Numbers. Despite its name, this screen is the full inventory of your numbers as well as the place you assign them, so it is where you go to answer any question that starts "which number is...".
The list is populated by your call tracking provider, not by Gorilla Dash. You cannot add a number here, and you cannot delete one. To rent a new number or give one up, you go to the provider — or ask your Gorilla Dash contact to do it — and the change appears on this screen afterwards.
What each column tells you
| Column | What it shows |
|---|---|
| Service Number | The tracking number itself — the one published on advertising and dialled by the customer. |
| Service Name | The label the provider gave the number. Most networks use this to record what the number is for, which is why you will often see names ending in "paid" or "organic". |
| Answer Number | The real phone the tracking number passes the call to. |
| Answer Name | The label on the answering phone, usually the tribe or the department. |
| Provider | Which call tracking provider the number is rented from. |
| Tribe | The tribe the number is assigned to, or "No tribe" if it has not been assigned yet. See the guide on assigning a number to a tribe. |
| Shared / IVR | Marks a number that serves more than one tribe, so it is never automatically assigned to one of them. |
| Campaigns | The campaign labels this number carries. A number can belong to more than one. |
| CID | The caller identification number the provider shows to the tribe when the call is passed through. |
| Date Number Added | When the number first appeared in Gorilla Dash. |
Finding a number
The Search box at the top of the list matches on the numbers and on their names, so you can paste a phone number a tribe has queried and find it immediately. Filter Campaigns narrows the list to numbers carrying a particular campaign label, which is the quickest way to check that every number you meant to tag as paid advertising actually is.
The CID, and why you might change it
When a tracking number passes a call through, the phone that answers sees a number on its screen. That is the CID. Some networks set it to the caller's own number so the tribe can ring them back directly; others set it to the tracking number, so the person answering can tell at a glance which advertisement produced the call before they even say hello.
You can edit the CID against a number on this screen. Select the CID value on the row you want — or Edit CID, where no value is set yet — type the number into the box that opens, and select Save. Clearing the box and saving removes the CID. Fetch CID Numbers, at the top of the screen, asks Delacon for the current CID on every Delacon number at once; use it when the values here look out of date after somebody has made changes in Delacon's own system. It does nothing for numbers held with any other provider, whose CIDs have to be corrected by hand.