Working store orders — Gorilla Dash

An order carries everything you need to make the thing: the items, the sizes and options, whatever was typed into your extra fields, who ordered it, and where it is going.

Approving and rejecting

Where approval is switched on, an order waits until it is accepted. Rejecting one sends the message you wrote in the store settings — so write a rejection message that explains what to do next, not just that the answer is no.

Client administrators with a verified Customer Access account can also select Branded Stores in the customer portal, then View sales and View details. They can download the invoice and accept or reject an order awaiting their decision. Each action opens a confirmation dialog; rejection also asks for a reason. The existing owner portal remains available. Order changes and production updates continue in the existing staff screens.

PAYMENT NEEDS CHECKING

If the card is declined when an order is accepted in the customer portal, the order is marked Card Declined, just as it is when you accept it here, and you can send the customer an alternate payment method. If the payment provider refuses the payment before charging anything, for example because the store’s payment settings are wrong, the order goes straight back to Pending Order and the portal tells the administrator that the store needs to check its payment settings. If the portal never received the result of the payment, the order is held and nobody can accept, reject or change the card until it is checked. Open the order and select Check payment. Gorilla Dash asks the payment provider whether that payment went through: if it did, the order is marked Paid; if it did not, the order goes back to Pending Order so it can be accepted or rejected again. For the first ten minutes after the payment was started, a payment that has not appeared yet may still be on its way, so the order stays held and you are asked to check again in a few minutes. If the provider cannot be reached, the order also stays held and you can try again later.

Changing an order

Orders sometimes need amending — a size changed, a line removed. A modified order can be sent to the customer so they can see what you have changed, and an alternate payment method can be sent where the original one will not work.

Production status

Orders carry a production status, so the list shows what is waiting, what is being made and what has gone. Keep it current — it is what lets anyone answer "where is my order?" without going to ask the workshop.

Receipts

A receipt can be resent at any time. It is the quickest answer to the most common request a store generates, and worth doing before someone asks twice.

READ THE EXTRA FIELDS BEFORE PRODUCTION

Personalisation, names and department codes live in the fields you added, not in the product line. An order made from the product name alone is how a hundred garments get embroidered with the wrong thing.