An order carries everything you need to make the thing: the items, the sizes and options, whatever was typed into your extra fields, who ordered it, and where it is going.

Approving and rejecting

Where approval is switched on, an order waits until it is accepted. Rejecting one sends the message you wrote in the store settings — so write a rejection message that explains what to do next, not just that the answer is no.

Changing an order

Orders sometimes need amending — a size changed, a line removed. A modified order can be sent to the customer so they can see what you have changed, and an alternate payment method can be sent where the original one will not work.

Production status

Orders carry a production status, so the list shows what is waiting, what is being made and what has gone. Keep it current — it is what lets anyone answer "where is my order?" without going to ask the workshop.

Receipts

A receipt can be resent at any time. It is the quickest answer to the most common request a store generates, and worth doing before someone asks twice.